Award recognizes Mack’s customer-focused culture and ongoing commitment to exceptional customer service and support
SAN DIEGO, CA – February 4, 2020: Circuits Assembly presented Mack Technologies with the highest overall Service Excellence Award (SEA) for EMS providers with annual revenue between $101 and $500 million at the 2020 IPC APEX EXPO. This marks the fifteenth consecutive year that Circuits Assembly recognized Mack, a leading provider of contract electronics manufacturing services, for its exceptional customer service and performance.
“Mack Technologies is honored to win the top Service Excellence Award again. This award from Circuits Assembly underscores the commitment that everyone at Mack has to providing our customers with top-quality electronics and service, and I would like to thank all 1,500 members of the Mack Technologies team for their dedication to customer satisfaction. I would also like to thank our customers for their business and trust, without which this recognition would not be possible.”
The SEAs are based on customers’ direct feedback in five distinct categories of support: quality, technology, dependability, responsiveness, and value. An independent third party tabulates the results and Circuits Assembly gives awards to EMS companies in each of four different revenue tiers. This is the twenty-eighth year of the awards program, and Mack Technologies’ fifteenth year of participation.